*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Posted Date: May 2, 2024 Requisition Number: 121612 Job Location: Plymouth, IN Please note that this position will supervise the B Crew" (2-2-3 6:00pm-6:00am shift). Summary: This position reports directly to the Production Manager and it is responsible for overall production operations and standards within the department including continuous improvement of operating results by meeting schedules, controlling costs, and inventory. This role directs and coordinates activities concerned with the production of company products. Responsibilities:<ul> <li>Plans, directs, and coordinates production activities and priorities to obtain maximum efficiency of operations</li> <li>Reviews, develops, and implements methods, procedures, and reports to eliminate operating problems and improve product quality.</li> <li>Assumes responsibility for costs, methods, operations, quality, and quantity of production.</li> <li>Revises production schedules and priorities because of equipment failure or operating problems.</li> <li> Communicates with management to establish production and quality control standards, obtains data regarding quantities, specifications, and delivery dates.</li> <li>Promotes a team atmosphere, takes pride in workmanship, must be self-motivated, and provides timely and accurate work.</li> <li>Communicates with associates on shift on an ongoing basis about the status of the shift</li> <li>Review and check daily production paperwork for accuracy and completion</li> <li>Follow all SOPs for production, shipping and receiving and sanitation</li> <li>Perform daily inspection of the facility each shift</li> <li>Monitor and report attendance of team members on shift</li> <li>Perform weekly and monthly inventory on raw material and finished goods.</li> <li>Performs other functionally related duties as assigned</li> </ul>Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:<ul> <li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li> <li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.</li> <li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.</li> <li>Ability to lead team members in a fast-paced production atmosphere</li> <li>Good time management skills</li> <li>Good organizational skills</li> <li>Proficiency with MS office</li> </ul>Minimum Education and Experience Requirements: <ul> <li>High School diploma or GED, Preferred associate degree</li> <li>Minimum 2 years manufacturing supervisor experience</li> <li>Food manufacturing experience preferred</li> </ul>Physical demands & work environment: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The working conditions are normal for a manufacturing environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member must be in good physical condition to perform the tasks assigned. The team member must lift, carry, or move up to 50 pounds. The team member is required to stand, walk, crouch, climb, bend, twist and reach with both hands and arms. The team member must be able to demonstrate agility of both hands and all fingers to push, pull, grasp, touch and feel. The team member must be able to lift with both hands and lift overhead with both hands. The team member must demonstrate good visual acuity and hand/eye coordination. Must be able to talk/communicate and hear. Work environment conditions may require/recommended the use of safety equipment to include but not limited to; eye safety glasses, side shields, steel toe or composite toe shoes, hearing protection and hair/beard nets. #LI-KD1

public

Night Shift Production Supervisor

Posted Date: May 2, 2024 Requisition Number: 121490 Job Location: Grand Forks, ND (Must reside or be willing to commute to Grand Forks, ND) Flexible Schedules Available Summary The Territory Sales Lead (TSL) ensures flawless execution of store level sales and promotion plans with customer retailers in assigned territory. The territory consists of high-volume food chain grocers and mass merchandiser customers. The TSL masters retail execution plans by driving incremental sales, implementing, and maintaining best-in-class promotional and merchandising strategies, and ensuring 100% distribution on authorized Hershey items across all classes of trade.A successful TSL will be driven, entrepreneurial, influential, and planful. Responsibilities Consultative Business Partnering Customer Relationship Development and Management: <ul> <li>Build and maintain consultative business relationships with customer Key Decision Makers (KDMs) at all levels. </li> </ul> <ul> <li>Partner and collaborate with KDMs to develop and execute action plans to increase sales. Cultivate a network of influential contacts at all levels of customers to achieve sales objectives.</li> <li>Leverage strategic relationships with KDMs to influence and negotiate customers' assistance in the merchandising of Hershey products. </li> </ul> Data Analysis : <ul> <li>Obtain and analyze relevant store, product, and market data and leverage trends and analytics to build the business.</li> <li>Utilize and complete pre-call planning methods and other company tools. </li> </ul> <ul> <li>Review and make recommendations to modify routes that maximize business efficiencies for all sales calls within territory. </li> <li>Effectively solve problems by analyzing information, utilizing consumer trends and customer insights to guide decision making and influence others to act. </li> </ul> Sales : <ul> <li>Engage in forward selling via consultative sales techniques using provided data sources, technology, processes and procedures. </li> <li>Maximize sales and display opportunities by conducting store walk-throughs and gaining commitment by KDMs on successful outcomes. </li> </ul> <ul> <li>Tailor strategies to influence KDMs to order additional products to increase incremental sales and to obtain best in class quality of merchandising locations. </li> </ul> Merchandising Achieve all merchandising objectives executing customer specific promotional plans to the sales floor using forward selling. Partnership at store level is critical for TSL's to effectively build, maintain and execute product on the sales floor, in addition to merchandising and maintaining permanent secondary displays and other display vehicles Administrative Responsibilities Complete and submit reports of daily and weekly activities, expenses, competitive activity, account changes, promotions and all administrative functions within assigned territory using company approved methods and technology Strategy Development & Process Improvement Develop and recommend strategies aimed to improve the overall effectiveness of the territory, district and/or area business activities. As requested, drive advocate partnerships within the assigned category. *This is a non-exhaustive list of duties, as some TSLs may perform additional or different duties depending on a variety of factors. Moreover, different TSLs may devote more or less time to any given responsibility. Work Schedule This role offers flexible work schedules based on personal needs, territory needs and being present in stores when KDMs are available. Your workday should overlap the core hours of 6:00 a.m. to 4:00 p.m., Monday through Friday, unless otherwise required by business needs. Qualifications Education and Experience: <ul> <li>2-year Associate/Community College degree required OR 3 years of previous sales experience. </li> <li>Bachelor's degree strongly preferred. </li> </ul>Minimum knowledge, skills and abilities required to successfully perform essential duties/responsibilities, with or without a reasonable accommodation: &bull;Must have a valid US state issued driver's license &bull;Must reside or be willing to commute within territory boundaries &bull;Must be able to drive to make multiple sales calls on a daily basis &bull;Must be able to lift 10-60 lbs. on a regular basis with or without reasonable accommodations &bull;Must be able to bend, kneel, stoop down and demonstrate manual dexterity on a frequent basis with or without reasonable accommodations &bull; Occasionally climb ladders &bull; Occasionally use equipment such as crushing balers, handheld electric trucks &bull;Must be able to use tablet and other wireless technology; some roles will require an intermediate level of computer skills with the Microsoft Office products &bull;Must have daily access to wireless internet &bull;Must have flexibility and adaptability to changes in territory coverage &bull;Occasional weekend work may be required during peak seasons and select territories may require occasional overnight stays. Employees can expect to be paid a starting base salary of $50,000. Additional compensation may include overtime & incentives. Other benefits include health care, vision, dental, retirement, vacation, sick leave.

Territory Sales Lead (Grand Forks, ND)

Posted Date: May 2, 2024 Requisition Number: 121608 Job Location: Plymouth, IN Summary: Managing day to day operations & logistics of warehouse, including supervising & directing the warehouse team. Responsibilities: <ul> <li> Plans the layout of warehouse and other storage areas considering turnover, size, weight, and related factors of items stored; maintains physical conditions of the warehouse and related equipment </li> <li> Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse inventories current </li> <li> Advises and directs employees on care and preservation of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems </li> <li> Studies records and recommends remedial actions for reported non-usable, slow moving, and excess stock </li> <li> Reviews records for accuracy of information and compliance with established procedures, including cycle counts, aging reports, on time delivery, shipping schedules, etc. </li> <li> Traces history of items to determine reasons for discrepancies between inventory and stock control records, and recommends remedial actions to resolve discrepancies </li> <li> Determines work procedures, prepares work schedules, and expedites workflow </li> <li> Issues written and oral instructions </li> <li> Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures </li> <li> Manages and drives improvements in customer service order entry processes, freight and billing processes, and logistics coordination </li> <li> Assures safety compliance with all applicable regulations and plant protection activities </li> <li> Standardizes & ensures compliance of Hershey's Salty Snacks policies </li> <li> Oversees metrics & handles escalations </li> </ul> Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: <ul> <li> Proven ability to manage, direct, and foster a team-oriented environment </li> <li> Proficient with Warehouse Management Systems (WMS) operations and development </li> <li> Strong verbal and written communication skills </li> <li> Ability to multi-task </li> <li> Demonstrate leadership & decision-making abilities </li> </ul> Minimum Education and Experience Requirements: <ul> <li> Bachelor's degree in Logistics, Supply Chain Management, or related field is preferred </li> <li> 5-7 years of warehouse/shipping experience, including supervision of employees </li> <li> 3-5 years knowledge of warehousing and inventory movement processes and controls </li> <li> Management experience preferred </li> <li> S4 HANA Extended Warehouse Management (EWM) experience is preferred </li> <li> 2 + years of experience in the Food and Beverage industry is preferred </li> <li> VisiTrak experience is preferred </li> </ul> Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The working conditions are normal for a manufacturing environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member must be in good physical condition to perform the tasks assigned. The team member must lift, carry, or move up to 50 pounds. The team member is required to stand, walk, crouch, climb, bend, twist and reach with both hands and arms. The team member must be able to demonstrate agility of both hands and all fingers to push, pull, grasp, touch and feel. The team member must be able to lift with both hands and lift overhead with both hands. The team member must demonstrate good visual acuity and hand/eye coordination. Must be able to talk/communicate and hear. Work environment conditions may require/recommended the use of safety equipment to include but not limited to; eye safety glasses, side shields, steel toe or composite toe shoes, hearing protection and hair/beard nets. The noise level in the work environment is usually moderate to loud. #LI-KD1

Warehouse & Logistics Manager

Posted Date: May 3, 2024 Requisition Number: 121917 Summary: Location: San Bernardino, CA Flexible Schedules Available To be considered for this role, candidates must reside in or be willing to commute to: The recommended living city is San Bernardino, but anywhere around it works as well. This is a remote position This position will require you to drive your personal vehicle 30-40 miles per day in your assigned territory. Mileage may vary depending on where you live in comparison to the territory. No car allowance is provided; however, mileage for travel will be reimbursed at 62 cents per mile. A Part-Time role as a Territory Sales Associate (TSA) is a great way for a relationship-oriented person to flex their selling skills while representing some of the biggest and most exciting brands in America! Our TSAs will sell and insure best in class merchandising to include building displays, increasing distribution of our top selling items, and replenishing permanent secondary displays. Work Schedule This position is considered Continuous Part-Time" working 20-25 hours per week. On average, a TSA will visit between 6-10+ accounts per day. This role offers flexible work schedules based on personal needs, territory needs and being present in stores when key decision makers are available. Your workday should overlap the core hours of 6:00am to 4:00pm, Monday through Friday, unless otherwise required by business needs. A TSA earns an hourly wage plus an annual cash bonus, 401k, and paid vacation. Major Duties & Responsibilities<ul> <li>Sell and maintain 100% distribution of all authorized" Hershey Items in assigned territory. Ensuring flawless retail execution of Headquarter Sales and Merchandising Plans (Retail Execution Plan) with various retailers.</li> <li>Achieve all merchandising objectives through the effective use of Permanent Secondary Displays and other display vehicles established within the Retail Execution Plan.</li> <li>Reporting of weekly activity, expenses, account changes, promotions and all administrative functions within assigned territory.</li> <li>Reporting of Daily activities through the use of tablets, submitting upon completion of each day.</li> <li>Responsible for Sales Territory - Varies due to territory size, number of retailers, and location.</li> </ul>Job Requirements Needed:<ul> <li>Must have a valid US state issued driver's license</li> <li>Must have a personal vehicle in sound operating condition</li> <li>ust maintain personal auto insurance indicating minimum coverage of $100,000 per person / $100,000 per accident / $100,000 property damage. The policy must permit business use.</li> <li>Must reside or be willing to commute within the territory boundaries as listed in the job description</li> <li>Must be able to drive long distances to make multiple sales calls on a daily basis</li> <li>Must be able to lift 10-40 lbs. on a regular basis with or without reasonable accommodations</li> <li>Must be able to bend, kneel, stoop down and demonstrate manual dexterity on a frequent basis with or without reasonable accommodations</li> <li>Must be able to use tablet technology</li> <li>Must have daily access to wireless internet</li> <li>Must have flexibility and adaptability to changes in territory coverage</li> <li>Availability to work 20-25 hours per week</li> <li>Education: High School Diploma or GED equivalent</li> <li>Experience: 3-4 years food merchandising is preferred but not required</li> </ul>So, what do you say? Would you like to represent fun brands like Reese's, Hershey's Kisses, Twizzlers and Jolly Ranchers in your spare time? If so...apply today! We'd love to hear from you! 2/2023

Hershey Part-Time Territory Sales Associate (San Bernardino, CA)

Posted Date: May 3, 2024 Requisition Number: 121922 Location: Hershey, PA Summary: The Sr. Analyst, SRGM Trade Strategy will support the development of customer investment strategy and tactical trade promotion optimization recommendations within Everyday and/or Seasonal CMG or Salty product lines for Sales teams supporting Hershey's U.S. Convenience Channel. The Sr. Analyst will also execute complex analyses that support SRGM Pricing and Trade leads in the creation and implementation of enhanced promotional strategies for Hershey's U.S. portfolio. This will require strong collaboration with other functions including Sales, Sales Planning, Marketing, Commercial Planning, Category Management and Finance. This is an exciting opportunity to help achieve Hershey's ambition of having a best-in-class Revenue Management function. This position requires personal leadership and initiative, critical and strategic thinking, cross-functional collaboration, ability to work under pressure to meet deadlines, and strong customer/channel knowledge and business acumen. Major Duties/Responsibilities: <ul> <li> Executes complex and comprehensive analyses to support the development of national and/or channel-level promotion strategies that deliver on U.S. portfolio/brand business objectives (e.g., share vs. profit, innovation, mix improvement) </li> <li> Maintains U.S. Convenience Channel promotion guidelines and guardrails, informed by insights from deeper channel/customer-specific analyses, that minimize marketplace disruption </li> <li> Works directly with U.S. Convenience Sales teams, Sales Planning and Sales Finance to build optimized, event-level annual promotion plans during the annual Sales planning process, and to conduct regular in-year reviews of promotion effectiveness vs. plans </li> <li> Assists in the development, management, and execution of a performance-based trade architecture that incents value-creating marketplace behavior </li> <li> Assists in the development, management, and execution of performance management processes, including standardized KPI reporting for planning and business review purposes </li> </ul> Minimum skills/responsibilities: <ul> <li> Very strong technical skills (e.g., Excel, Powerpoint / Thinkcell, Tableau, PowerBI, Alteryx), with proven ability to synthesize multiple data sources (e.g., internal TPM and P&L data, 3rd party syndicated data) to develop insights and strategy recommendations </li> <li> Strong analytical skills and business / financial acumen </li> <li> Strong collaboration and communication skills </li> <li> Problem-solving mentality, intellectually curious, strong critical thinking skills </li> <li> Entrepreneurial skills and style </li> <li> Ability to prioritize and manage multiple projects and initiatives simultaneously </li> <li> Strong knowledge of syndicated data (e.g. IRI, Nielsen) and its nuances </li> <li> Strong working knowledge of SAP is a plus </li> </ul> Minimum Experience: <ul> <li> 3+ years of business experience, with strong preference for multiple years of experience in FMCG analytical role(s) </li> <li> Ideally experience in Sales, Finance, Marketing, or analytical functions (e.g., Category Mgmt) </li> <li> Familiarity with FMCG industry customer base and working knowledge of retail merchandising and in store execution tactics preferred </li> </ul> Education: BA/BS in Finance, Economics, Marketing, Business Administration or Equivalent #LI-MH1 #LI-Onsite

Sr Analyst SRGM Trade Strategy

Ashland, OH 44805, USA Req #9568 Tuesday, March 5, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Corrugator Supervisor is responsible for the oversight of the equipment and personnel associated with corrugator operations. The Corrugator Supervisor is responsible for managing activities on the assigned shift in an efficient and safe manner. PRINCIPLE ACCOUNTABILITIES: Coordinate activity with the shift supervisor to plan and manage shift schedules to meet production goals, prioritize work orders, maintain quality requirements, and assure an even flow of work to increase up-time and minimize unscheduled downtime. Schedule work, coordinate production activities, provide direct oversight of employees, approve time records, communicate and implement company policy. Engage in employee development activities, make recommendations on employee hire, promotion and disciplinary action. Maintain a clean, safe and injury-free work environment by ensuring health and safety procedures are understood and executed by all employees. Conduct employee training on all equipment, protocols, production standards, safety regulations, and waste control on an ongoing basis. Perform all quality control tests in accordance with continuous improvement standards of PCA. Verify the quality of the jobs and investigate any customer complaints. Supervise efficient operation of equipment including the inspection of materials, products, and equipment to detect and/or prevent malfunctions; assist in troubleshooting any corrugator slowdowns or other problems. Analyze corrugator performance, identify opportunities, make recommendations for process and equipment improvement, establish goals, and execute strategy. Participate in production meeting and provide updates as needed. Communicate closely with scheduling department to detect any discrepancies and assure production requirements are met. Maintain accurate records of activity including daily corrugator downtime reports, records of rolls on and off corrugator, and material utilization. BASIC QUALIFICATIONS: High School diploma or GED. 4+ years' of corrugator experience with an established knowledge of the machinery, methods and procedures under supervision including continual improvement processes and safety practices. Able to work flexible hours as needed. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Some college or manufacturing training. Previous supervisory experience in training, teambuilding, performance development, and conflict resolution. KNOWLEDGE, SKILLS & ABILITIES: Ability to perform all corrugator jobs and train crew on equipment use, adjustments and unique situations. Working knowledge of manufacturing systems including shop floor software. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently. Strong verbal and written communication skills. Solid analytical and mechanical ability. Strong interpersonal skills to effectively lead and communicate with production team and management. Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

SUPVR-CORRUGATOR~P8060A~5304

708 Killian Rd, Akron, OH 44319, USA Req #9654 Tuesday, April 23, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a Flexo Folder Gluer Helper on 2nd shift (1 Opening) in our Akron, OH facility. Salary is $22.40 per hour. Responsibilities: <ul> <li> Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. </li> <li> Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. </li> <li> Follow all company safety rules and lock-out tag-out procedures. </li> <li> Maintain shop and shop equipment per 5S Standards. </li> <li> Other duties as assigned. </li> <li> May be required to stack parts up to 30 lbs. for a period of up to 12 hours. </li> </ul> Basic Qualifications: <ul> <li> High School Graduate or GED. </li> <li> Be passionate about maintaining a safe work environment. </li> <li> Able to pass pre-employment background check and drug test. </li> <li> Must be able to sit, stoop, and bend. </li> <li> Must be able to work overtime and weekends as needed. </li> <li> Must be authorized to work in the U.S. </li> </ul> Preferred Qualifications: <ul> <li> Experience in a packaging or other manufacturing environment is preferred. </li> </ul> Knowledge, Skills & Abilities: <ul> <li> Must be willing to work closely on a day-to-day basis with other production personnel. </li> <li> Ability to share ideas with others to solve problems of essential importance. </li> <li> Excellent communication skills. </li> <li> Thrive in a cross-functional team environment. </li> <li> Work with a sense of urgency to reduce downtime of machines. </li> <li> Have knowledge of Microsoft applications such as Word, Excel, and Access. </li> <li> Strong written and verbal communication skills. </li> <li> Ability to work in a fast-paced environment and handle multiple requests simultaneously. </li> </ul> PCA provides a competitive comprehensive benefits package. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

FLEXO FOLDER GLUER ASSISTANT - 2nd Shift

708 Killian Rd, Akron, OH 44319, USA Req #9656 Tuesday, April 23, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a general Utility Worker on 2 nd Shift (1 Opening) in our Akron, OH facility. Salary is $18.70 per hour. Responsibilities : Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. Basic Qualifications: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must have a good attendance record. Must be authorized to work in the U.S. Preferred Qualifications: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. Knowledge, Skills & Abilities: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast-paced environment and handle multiple requests simultaneously. PCA provides a competitive comprehensive benefits package. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

UTILITY WORKER - 2nd Shift

DeRidder, LA 70634, USA Req #20019 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking resumes for a Power and Utilities Superintendent in our DeRidder, LA. Paper Mill. The Power and Utilities Superintendent is Responsible for safely and efficiently utilizing the full potential of the Line and Support resources in assigned areas to maximize the performance of the DeRidder Facility in providing quality, timely, and cost-effective services and products to our internal and external customers to become a center of manufacturing excellence. Principle Accountabilities: Ensure safe and caring operation by applying all safety rules, practices, and systems and adhering to high ethical standards. Achieve objectives for Louisiana Operations through goal planning, direction setting, work execution, and review of daily operations, environmental issues, government compliance, and market conditions with managers. Ensure quality/efficiency/customer satisfaction through the application of Total Quality and utilization of the DOC system, reductions in cycle time, elimination of non-value-adding work, and decision-making at the lowest practical level. Manage costs by developing long-range capital plans and operating budgets and practical reductions in day-to-day expenses. Optimize human resources by establishing realistic and achievable performance standards and goals, ensuring succession planning, developing job skills, auditing and addressing performance accomplishments and issues, identifying and eliminating performance barriers, applying the labor contract, and using consistent human resource support practices and tools. Utilize needed services available from support groups and outside services by consistently and timely communicating operating goals and objectives and developing support/service plans and activities for assistance. Provides leadership/direction to departmental staff assigned, support groups, and hourly employees operating one recovery boiler, one package boiler s , two combination fuel boilers, evaporators, concentrators, a steam turbine generator, a wastewater treatment system, demineralizers, and all auxiliary equipment associated with the above systems in an accident-free environment. Under the leadership of this position, the team must ensure that products and services meet or exceed the expectations of internal and external customers. Additionally, this position must ensure an acceptable level of employee satisfaction, develop employee skills, maintain assets, optimize processes, and execute appropriate capital improvements in the most cost-effective manner possible. Assist with MS Project timelines for monthly and annual outages. Planned and executed capital projects for maintenance of equipment. Effectively manage jobs for the best result at the lowest cost. Look for opportunities to solve issues, reduce costs, and improve planning performance. Solve problems utilizing the mill's RCFA program. Effectively manages contractors for performing jobs. Performs other responsibilities as needed. Basic Qualifications Bachelor's Degree in Engineering or equivalent education and experience required A minimum of 7-10 years of related experience. Experience using Microsoft Excel, Outlook, PowerPoint, and Word and Project. Successful completion of drug screening is required, as well as authorization to work in the U.S. Preferred Qualifications Pulp & Paper industry experience preferred. The successful candidate must possess the following Knowledge, Skills & Abilities: Ability to work well under pressure and within time constraints, multitask and build sound relationships with internal and external customers. Ability to exhibit excellent communication, analytical, organizational, and computer skills. Capable of independently making sound decisions through creative problem-solving, ambiguity, and change. Ability to work in a fast-paced environment and handle multiple requests simultaneously. Ability to read and understand technical correspondence, memos, instructions, and reports. Ability to apply skills to continuous process improvement while maintaining maximum levels of safety. Demonstrated leadership skills and abilities. Strong planning and follow-up skills. Excellent people and process management skills. PAY & BENEFITS: PCA provides a competitive, comprehensive benefits package. Excellent Medical, Dental, and Vision 401k with company matching Retirement Savings Plan Educational Assistance Program 11 paid holidays 3 - Week's Vacation Employee Assistance Program (EAP) Relocation Assistance Program All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Power and Utilities Superintendent (Deridder LA.)

High Point, NC 27263, USA Req #19982 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Fabricating Supervisor is responsible for the oversight of machines and personnel associated with finishing activities including folding, gluing, waxing, stripping, and bundling. The Fabricating Supervisor is responsible for managing activities on the assigned shift in an efficient and safe manner. PRINCIPLE ACCOUNTABILITIES: Coordinate activity with the Production Manager and Shift Supervisor to plan and manage shift work orders, ensure quality requirements, and assure an even flow of work through the fabrication department to increase up-time and minimize unscheduled downtime. Schedule work, coordinate production activities, provide direct oversight of employees, approve time records, communicate and implement company policy. Engage in employee development activities, make recommendations on employee hire, promotion, and disciplinary action. Maintain a clean, safe and injury-free work environment by ensuring health and safety procedures are understood and executed by all employees. Conduct employee training on all equipment, protocols, production standards, safety regulations and waste control on an ongoing basis. Ensure completion of departmental operations within guidelines of continuous improvement policies. Supervise efficient operation of equipment including the inspection of materials, products and equipment to detect and/or prevent malfunctions. Analyze fabricating performance, identify opportunities, make recommendations for process and equipment improvement, establish goals and execute strategy. Participate in production meeting and provide updates as needed. Verify the quality of the jobs and investigate any customer complaints regarding finishing quality. BASIC QUALIFICATIONS: High school diploma or GED. 2+ years' of corrugated manufacturing experience. Ability to work flexible hours when needed. Must be able to work any shift assigned, including weekends. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Some college or manufacturing training. Previous supervisory experience with training, teambuilding, performance development, and conflict resolution. KNOWLEDGE, SKILLS & ABILITIES: Working knowledge of standard corrugated and packaging manufacturing concepts, practices, and procedures including continual improvement processes and safety practices. Knowledge of the machinery, methods and procedures in the department under supervision. Working knowledge of manufacturing systems including shop floor software. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Strong interpersonal skills to effectively lead and communicate with production team and management. Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently. Solid analytical and mechanical ability. Strong verbal and written communication skills. Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

FABRICATING SUPERVISOR

3715 Central Heights Rd, Goldsboro, NC 27534, USA Req #20022 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust P rinciple Accountabilities: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. Basic Qualifications: High School Graduate or GED. Be passionate about maintaining a safe work environment. Ability to pass pre-employment background check and drug test. Must be able to sit, stoop, and bend. Ability to lift up to 50 lbs., bend and sit for extended hours. Must be able to work overtime and weekends as needed. Must be authorized to work in the U.S. Preferred Qualifications: Experience in a packaging or other manufacturing environment. Certified industrial truck operator. Knowledge, Skills & Abilities: Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Ability to work in a fast-paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Material Handler - Goldsboro Location

Marshfield, WI 54449, USA Req #20023 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Starting wage of $22.28 per hour with advancement potential up to $26.74 per hour. Overtime after 8 hours daily Vacation earned after 60 days 11 paid holidays per year Outstanding benefit package: Excellent Medical, Dental and Vision 401K program with company match Gain share program Employee Assistance Program (EAP) RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work any shift. Currently hiring for 2nd and 3rd shifts. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS : Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast-paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

GENERAL LABORER~S03015~5204

Plymouth, MI 48170, USA Req #20015 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Maintenance Technician Packaging Corporation of America 936 N. Sheldon Rd Plymouth MI Pay and Benefits Pay Range = $28. - $40.00 based on mechanical and electrical skills and experience. Excellent Benefits Package (Health, Dental, Optometry) 401K Plan 1.5 Pay over 8 hrs. and over 40 1.5 Pay Saturday and Sunday 1.5 Pay Holidays + additional OT over 8 hours on holidays PCA provides paid training to help technicians advance through the skill levels and achieve higher pay. Technicians supply their own basic hand tools. PCA provides a tool stipend (or replacement) to help technicians maintain basic hand tools. PCA provides all special and heavy tools. PCA provides Safety shoes and Safety Glass stipends PCA provides Uniforms for Maintenance Technicians Responsibilities This position is based at the PCA Box Plant located in Plymouth, MI This position will perform a variety of maintenance tasks including diagnosing, repairing, rebuilding, or replacing mechanical, electrical, hydraulic, and Pneumatic systems on plant equipment. Technicians work as part of a team to safely perform Preventive Maintenance Activities as well as answer break down calls in a Production Environment. All Maintenance Technician positions are multicraft and training is provided to develop these skills. Basic Qualifications 2+ Years' experience in successfully troubleshooting and repairing industrial machinery. A Technical Degree in the Mechanical or Electrical Trades is a plus. The production schedule is 3 shifts. Maintenance Technicians are placed on shifts according to plant needs and seniority. Opportunities to change shifts are available when organization changes occur or production schedules change. Be Authorized to work in the US. Experience in the Corrugated Packaging or Printing Industry is a plus. All applicants must apply at Careers.packagingcorp.com to be considered . All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

MAINTENANCE TECHNICIAN

Donna, TX 78537, USA Req #20024 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for Rotary Die Cutter 284 1st Helper - 1st Shift Production Dept. at our Donna, Texas Facility. PCA provides a competitive comprehensive benefits package. Annual Gain Share Bonus 401K Plan with company match Health, Dental, Vision Vacation - Paid Holidays Safety shoes and Prescription safety eyewear allowances Uniforms provided. RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Receive and follow directions from the Operator and/or Supervisor. Assist machine operator to set up pre-feeder, printing downs, die cut section, and ink adjustments accurately in accordance with proper set up techniques. Help to ensure that quality checks are performed before, during and upon completion of each order. Inspect machine during run and notify Operator when acceptable parts are not being produced. Assist in cleanup of equipment. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. Other duties as assigned. BASIC QUALIFICATIONS: High school diploma/GED. Be passionate about maintaining a safe work environment. Able to pass pre-employment background check and drug test. Must be able to stand for long period of time, stoop, and bend. Ability to work any shift, including overtime and weekends as needed. Must be authorized to work in the U.S. 3+ months Machine operator experience. Ability to work in manufacturing environment, with varying temperatures. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Rotary Die Cutter 284 Helper 1st Shift ~ Donna TX

701 Stony Battery Rd, Landisville, PA 17538, USA Req #20027 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust 3rd Shift (11PM-7AM) Pay and Benefits &bull; Pay Rate = $24.07 per hour, plus shift differential for third &bull; Excellent benefits package (Health, Dental, Vision) &bull; 11 paid holidays &bull; Company-paid life insurance &bull; 401k plan with company match &bull; Company provides safety shoes and prescription safety eyewear allowances RESPONSIBILITIES: Operate pallet centering device, auto banding software (hot key system), two stage banding units, conveying system and stretch wrapping equipment. Perform basic computer functions to input and retrieve information from system. Operate equipment at a pace to avoid gridlock of upstream production equipment. Read factory card and execute customer requirement/specification for finishing units for delivery. Add proper dunnage to protect customer product and load tags per customer specs. Add special protective devices on corners or top as specified in customer instructions. Program auto banding software (hot keys) for large orders. Maintain inventories of dunnage in various sizes, tapes, load tags and stretch wrap. Understand control to safely position unitized for clearing jams and loading strapping reels. Understand manual override of automation to manually operate equipment if failures or faults occur within the sequence. Perform basic maintenance and troubleshoot issues that arise. Communicate with maintenance department or supervisor any needed repairs. Monitor the quality of output from the machine, communicating back to supervisor any issues. May be required to obtain and maintain forklift license. Maintain neat, orderly, and safe area. Adhere to all safety and work rules, company policies and procedures. Perform other duties, as needed. BASIC QUALIFICATIONS: High school diploma or GED. Ability and willingness to work overtime on short notice, both during the week and weekends. Ability to work in manufacturing environment, with varying temperatures, around machinery, and heavy forklift traffic. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

BANDER OPERATOR - 3RD SHIFT

100 Lincoln St, New Oxford, PA 17350, USA Req #20028 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Operate a forklift safely and efficiently. Operates wrapping equipment when necessary. Keeps stock and materials in orderly fashion. Documents materials unloaded and taken off trucks. Responsible for pulling job for production, inbound forms, inventory tags and counts on materials received or shipped. Assists other shipping and receiving material handlers to balance the workload, organize warehouses, and perform general cleaning. Follows rules and procedures relative to the safe and efficient operation of the forklift, also including reporting any missing, broken, bent or worn parts of fork lift to supervisor and/or maintenance. Alert to any obvious defects of incoming material. Adheres to all safety and work rules, company policies and procedures. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. BASIC QUALIFICATIONS: High school diploma/GED. 6+ month's prior experience operating a forklift. Ability and willingness to work overtime on short notice, both during the week and weekends. Ability to work in manufacturing environment, with varying temperatures based on season, around machinery, and heavy forklift traffic. Ability to obtain and maintain PCA certified forklift license. Must be authorized to work in the U.S. KNOWLEDGE, SKILLS & ABILITIES: Ability to work in a fast paced environment and handle multiple requests simultaneously. Ability to work independently and within a team, effectively communicating with members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

2nd Shift Forklift Operator- Warehouse

3200 Lakewood Ave SW, Atlanta, GA 30344, USA Req #9655 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a Customer Service Representative in our facility located at 3200 Lakewood Ave, East Point, GA 30344 PCA offers Competitive Benefits: Excellent Medical, Dental, Vision Insurance, 401K with company matching, Retirement Savings Plan, Company-paid Life Insurance, Bonus, Vacation, Holidays, Educational Assistance Program SUMMARY: The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. PRINCIPLE ACCOUNTABILITIES: Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts. Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples. Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints. Maintain organized customer files. Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed. Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end. BASIC REQUIREMENTS: Education equivalent to high school diploma required. Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships. Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook. Must be authorized to work in the U.S. PREFERRED REQUIREMENTS: Associate degree or college business coursework. Previous experience using automated order entry system. Previous experience in the manufacturing sector, containerboard and corrugated packaging industry. KNOWLEDGE, SKILLS & ABILITIES: Strong attention to meeting and exceeding customer expectations. The ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening and evaluating skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously. Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. Able to work flexible hours or overtime as needed. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Customer Service Representative

Corporate HR Specialist <div> Field Representative II, Field Services Support POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. Job Duties and Responsibilities �&bull; Achieves expected productivity levels associated with assigned workload and level of experience. �&bull; Manages territory, inventory, and customer relationships. �&bull; Demonstrates excellent technical and customer relation skills. �&bull; Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. Demonstrates technical expertise �&bull; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment. �&bull; Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. �&bull; Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. �&bull; Demonstrates required digital competencies associated with assigned products and level assignment. �&bull; Completes technical training on new equipment as assigned. Manages territory �&bull; Effectively executes all required territory management and call handling procedures. �&bull; Works closely with sales partners to maximize equipment leads and upgrade opportunities. �&bull; Maintains and manages own parts inventory with a high degree of accuracy. �&bull; Adheres to territory back-up plans. �&bull; Completes all required administrative tasks in an accurate and timely manner. �&bull; Complies with all company policies. Customer Service �&bull; Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. �&bull; Provides technical assistance to less experienced technicians. �&bull; Exhibits professional appearance and demeanor at all times. �&bull; Maintains productive, professional relationships with all company personnel. �&bull; Is a positive and contributing team member. �&bull; Responsible for maintaining a "car stock" inventory. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically: �&bull; Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience. �&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business. KNOWLEDGE, Skills And Abilities Typically: �&bull; Requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics and varying levels of digital competency. �&bull; Possesses a methodical approach to resolving problems. �&bull; Possesses strong interpersonal and verbal communications skills. �&bull; Possesses excellent customer service skills including ability to follow up to ensure closure of issues. �&bull; Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications. �&bull; The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the particular problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed. �&bull; Possesses working knowledge of and application of PC's and associated software applications. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. �&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions. �&bull; Working conditions regularly expose individuals to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners. �&bull; Shift work, overtime, stand-by and/or on-call may be required. �&bull; Requires daily internal contact with the service call center via telephone and wireless to receive and provide instructions concerning service requests. �&bull; Routinely requires direct contact with parts department to receive parts ordered. Also, routinely requires direct contact with the Field Technology Service Manager to review work, receive direction and discuss customers' concerns and problems. �&bull; Requires daily external contact with customers (typically office / IT managers and machine operators) for the purpose of investigating and resolving equipment problems. �&bull; The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent. �&bull; Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers. �&bull; Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. �&bull; Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. �&bull; In the case of technicians assigned a walking territory, extensive foot travel is necessary. �&bull; A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Field Representative II, Field Services Support

<div> Manager, ROI and Pricing Developer POSITION PROFILE The Manager I ROI & Pricing Developer is responsible for evaluating, developing, and successful negotiation of commercial proposals across all lines of Ricoh's business with primary focus on BPO (Business Process Outsourcing) offerings both domestic and global. The role involves in-depth market research, collaboration with sales and operations teams, and strategic thinking to create proposals that meet both company goals and client expectations. This individual will demonstrate a blend of quantitative skills, market research, competitive analysis, and understanding of value proposition to recommend pricing strategies tailored to customer needs and demands. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Collaboration: Work closely with sales, finance, and operational teams to ensure that pricing proposals are feasible, profitable, and aligned with company objectives.</li> <li>Customer Presentation: Participate in customer meetings to both gain an understanding of customer financial objectives as well as to provide clarification of embedded price assumption.</li> <li>Deal Strategy Development: Collaborate with sales and marketing teams to understand client requirements and tailor pricing accordingly based on domestic and international trends.</li> <li>Pricing Development: Develop multi-year B2B pricing strategies and models based on market trends, company costs, and competitive positioning for all Strategic and Enterprise customers.</li> <li>Proposal Negotiations: Lead proposal pricing negotiations based on agreed upon contract terms and conditions.</li> <li>Cost Analysis: Work closely with the operations team to understand cost structures in various countries and ensure pricing models account for all operational expenses.</li> <li>Forecasting: Provide P&L forecasts on potential revenue and profitability based on proposed pricing models (purchase, lease, rental, subscription, SaaS) applying revenue recognition rules.</li> <li>Financial Modelling: Create what-if analysis and complex financial models to provide an accurate view of the projected contract performance for each country in scope taking into consideration currency and interest rate risks.</li> <li>Financial Risk Analysis: Develop multiple iterations of the projected multiyear P&L iterations based on varying levels of risk assumed in the proposal.</li> <li>Variance Analysis: Audit contract financial performance and identify root causes of variances between forward looking pro-forma and actual account P&L's.</li> <li>Risk Analysis: Assess potential financial risks in proposals based on the contract T&Cs and countries in scope and suggest mitigation strategies.</li> <li>ROI Analysis: Assess and analyze customer's investments to outline Ricoh's value proposition, the potential customer returns and the overall impact on their organizational objectives and profitability.</li> <li>Market Analysis: Conduct thorough market research to understand prevailing price points and service offerings in the BPO industry.</li> <li>Data Analysis: Gather, analyze, and interpret relevant data, such as historical sales data, to understand price performance and elasticity.</li> <li>Pricing Database Management: Maintain a central repository of pricing data, models, and historical trends for easy reference and analysis.</li> <li>Price Optimization Tools: Utilize and maintain pricing software or tools that help in analyzing and recommending price points.</li> <li>Feedback Analysis: Monitor client feedback and past contract performances to adjust pricing models as needed.</li> <li>Competitor Benchmarking: Continuously monitor competitor pricing and strategies to ensure that the company remains competitive.</li> <li>Reporting: Present regular reports to senior management on pricing performance metrics, market trends, and recommendation for strategic adjustments.</li> <li>Continuous Improvement: Recommend improvements to current pricing strategies and models based on ongoing market developments and opportunities for cost reduction and efficiency improvements.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Bachelor's degree in finance, Economics, Business, or a related field.</li> <li>5+ years of experience in pricing, finance, or a related role, preferably in the BPO industry.</li> <li>Knowledge of the BPO industry and its competitive landscape.</li> <li>Experience in building SaaS pricing and financial models.</li> <li>Advanced experience in building spreadsheets and databases in MS Excel and Access.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES<ul> <li>Strong analytical, mathematical, and problem-solving skills.</li> <li>Excellent communication skills, both verbal and written.</li> <li>Ability to work under tight deadlines and manage multiple projects simultaneously.</li> <li>Ability to work collaboratively with multiple departments.</li> <li>Strong negotiation skills with an understanding of sales dynamics.</li> <li>Proficiency in relevant software tools, including CRM platforms and contract management systems.</li> <li>Experienced in building tools, modeling frameworks, and workflow management.</li> <li>Results oriented, passionate and demonstrates a bias to action.</li> <li>Able to learn the technical capabilities of the product and translate that knowledge into benefits for a customer. </li> <li>Self-starter, highly analytical, with sound decision-making skills.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Standard office requirements.</li> <li> Some travel (less than 20%).</li> <li>Work assignments are highly diversified. New alternatives are regularly developed. There is often no precedent established for problems encountered. Work has some occasional stress due to periodical or cyclical workload pressures.</li> <li>Interprets, comprehends, and applies complex material, data, and instruction, prepares, provides, and conveys diversified information, which may be of a technical nature.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Manager, ROI and Pricing Developer

<div> Manager, ROI and Pricing Developer POSITION PROFILE The Manager I ROI & Pricing Developer is responsible for evaluating, developing, and successful negotiation of commercial proposals across all lines of Ricoh's business with primary focus on BPO (Business Process Outsourcing) offerings both domestic and global. The role involves in-depth market research, collaboration with sales and operations teams, and strategic thinking to create proposals that meet both company goals and client expectations. This individual will demonstrate a blend of quantitative skills, market research, competitive analysis, and understanding of value proposition to recommend pricing strategies tailored to customer needs and demands. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Collaboration: Work closely with sales, finance, and operational teams to ensure that pricing proposals are feasible, profitable, and aligned with company objectives.</li> <li>Customer Presentation: Participate in customer meetings to both gain an understanding of customer financial objectives as well as to provide clarification of embedded price assumption.</li> <li>Deal Strategy Development: Collaborate with sales and marketing teams to understand client requirements and tailor pricing accordingly based on domestic and international trends.</li> <li>Pricing Development: Develop multi-year B2B pricing strategies and models based on market trends, company costs, and competitive positioning for all Strategic and Enterprise customers.</li> <li>Proposal Negotiations: Lead proposal pricing negotiations based on agreed upon contract terms and conditions.</li> <li>Cost Analysis: Work closely with the operations team to understand cost structures in various countries and ensure pricing models account for all operational expenses.</li> <li>Forecasting: Provide P&L forecasts on potential revenue and profitability based on proposed pricing models (purchase, lease, rental, subscription, SaaS) applying revenue recognition rules.</li> <li>Financial Modelling: Create what-if analysis and complex financial models to provide an accurate view of the projected contract performance for each country in scope taking into consideration currency and interest rate risks.</li> <li>Financial Risk Analysis: Develop multiple iterations of the projected multiyear P&L iterations based on varying levels of risk assumed in the proposal.</li> <li>Variance Analysis: Audit contract financial performance and identify root causes of variances between forward looking pro-forma and actual account P&L's.</li> <li>Risk Analysis: Assess potential financial risks in proposals based on the contract T&Cs and countries in scope and suggest mitigation strategies.</li> <li>ROI Analysis: Assess and analyze customer's investments to outline Ricoh's value proposition, the potential customer returns and the overall impact on their organizational objectives and profitability.</li> <li>Market Analysis: Conduct thorough market research to understand prevailing price points and service offerings in the BPO industry.</li> <li>Data Analysis: Gather, analyze, and interpret relevant data, such as historical sales data, to understand price performance and elasticity.</li> <li>Pricing Database Management: Maintain a central repository of pricing data, models, and historical trends for easy reference and analysis.</li> <li>Price Optimization Tools: Utilize and maintain pricing software or tools that help in analyzing and recommending price points.</li> <li>Feedback Analysis: Monitor client feedback and past contract performances to adjust pricing models as needed.</li> <li>Competitor Benchmarking: Continuously monitor competitor pricing and strategies to ensure that the company remains competitive.</li> <li>Reporting: Present regular reports to senior management on pricing performance metrics, market trends, and recommendation for strategic adjustments.</li> <li>Continuous Improvement: Recommend improvements to current pricing strategies and models based on ongoing market developments and opportunities for cost reduction and efficiency improvements.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Bachelor's degree in finance, Economics, Business, or a related field.</li> <li>5+ years of experience in pricing, finance, or a related role, preferably in the BPO industry.</li> <li>Knowledge of the BPO industry and its competitive landscape.</li> <li>Experience in building SaaS pricing and financial models.</li> <li> Advanced experience in building spreadsheets and databases in MS Excel and Access.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES<ul> <li>Strong analytical, mathematical, and problem-solving skills.</li> <li>Excellent communication skills, both verbal and written.</li> <li>Ability to work under tight deadlines and manage multiple projects simultaneously..</li> <li>Ability to work collaboratively with multiple departments.</li> <li>Strong negotiation skills with an understanding of sales dynamics.</li> <li>Proficiency in relevant software tools, including CRM platforms and contract management systems.</li> <li>Experienced in building tools, modeling frameworks, and workflow management.</li> <li>Results oriented, passionate and demonstrates a bias to action.</li> <li>Able to learn the technical capabilities of the product and translate that knowledge into benefits for a customer.</li> <li> Self-starter, highly analytical, with sound decision-making skills.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li> Standard office requirements.</li> <li> Some travel (less than 20%).</li> <li> Work assignments are highly diversified. New alternatives are regularly developed. There is often no precedent established for problems encountered. Work has some occasional stress due to periodical or cyclical workload pressures.</li> <li>Interprets, comprehends, and applies complex material, data, and instruction �&bull; prepares, provides, and conveys diversified information, which may be of a technical nature.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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